IS IT SAFE TO USE MY CREDIT CARD ON THIS WEBSITE?
We're aware that using a Credit Card online can be scary!
However, our website is SSL encrypted and certified (see the padlock in your browser) to give you safe and secure transactions, and all Credit Card payments are processed with our payment processor Shopify, the best in the business!
We don't store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, any purchase you make with us is as secure as it gets.
I SUBMITTED THE WRONG ADDRESS.
Mistakes happen, but you better be quick! Send us an email as soon as you can at firstname.lastname@example.org and if we haven't posted your box, we will change it!
WHEN WILL I GET MY ORDER?
We generally can process orders within 24- 48 hours of payment being received. Please see guide below for estimated time frames depending on your location:
Australia | 3-4 working days
New Zealand | 4-6 working days
North America, Western Europe, Asia and the Pacific | 6-13 working days
Rest of the world | 10-15 working days
WHY IS IT NOT THE EXACT SAME AS MY FRIENDS BOX?
Depending on stock availability, or due to the uniqueness of hand crafted products, our items may be different in colour, size, fragrance from time to time, but the end impact should not be altered.
WHAT IS YOUR RETURN POLICY?
You can find our Refund and Return Policy HERE
CAN I CHANGE OR CANCEL MY ORDER?
Once an order has been placed, it cannot be changed online. Please contact us directly at email@example.com. If the item has already been posted, you will have to follow our returns policy.
DID THE PRICE CHANGE?
We ensure the accuracy of the pricing and product information on our website, however, sometimes our pricing or product information may be inaccurate. If this happens, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.
GYST Box is not responsible for outdated or inaccurate pricing on other websites, affiliates or advertisers. We appreciate being notified when such errors occur so that they can be reported and corrected quickly. We appreciate your assistance and understanding.